Terms of Service

1. Acceptance of Terms

By accessing or using RefriComply ("the Service"), operated by Cutting Edge Development S.A.R.L. ("the Company," "we," "our," or "us"), a limited liability company incorporated and registered in the Republic of Lebanon, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service. If you are using the Service on behalf of a company, you represent that you have authority to bind that company to these terms.

2. Description of Service

RefriComply provides refrigerant tracking, leak rate calculation, compliance monitoring, and reporting software for HVAC contractors. The Service includes a web dashboard, mobile application, and PWA quick entry system designed to help users comply with EPA regulations including the AIM Act (40 CFR Part 84).

3. Accounts and Registration

You must create an account to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and complete information during registration and to keep it updated.

4. Subscription and Billing

• The Service is offered on a subscription basis with monthly or annual billing cycles
• All plans include a 14-day free trial with no credit card required
• Prices are listed on our pricing page and are subject to change with 30 days' notice
• Subscriptions renew automatically at the end of each billing period, at the plan price then in effect, charged to the payment method on file, until you cancel
• You may change or cancel your plan at any time by emailing support@refricomply.com from your registered email address, with no fee and no minimum term
• Payment processing is provided through Amazon Payment Services; we accept Visa and Mastercard credit and debit cards in USD
• All prices are shown and charged in United States dollars (USD); your bank may apply a currency-conversion or foreign-transaction fee that is outside our control
• Full billing, automatic renewal, cancellation, and refund terms are set out in our Billing and Refund Policy, which forms part of these Terms

5. Service Delivery

Subscription access is provided electronically through app.refricomply.com. Following successful payment, the customer's subscription is activated automatically and a payment confirmation is sent to the registered email address. Access is available immediately upon activation. RefriComply is a software service delivered online; no physical goods are shipped.

6. Refund Policy

If you are not satisfied with RefriComply for any reason, you may request a full refund within 14 days of your purchase date. To request a refund, contact us at support@refricomply.com.

• Approved refunds are submitted to Amazon Payment Services within 5–10 business days of approval
• The refund is credited to the original payment method used for the purchase; we cannot refund to a different card or account
• Once submitted, the time for the funds to appear on your statement is determined by Amazon Payment Services and your card issuer or bank, and may take a further 10 to 45 days
• This policy applies to all subscription plans (Solo, Pro, and Business)

Our full billing, automatic renewal, cancellation, and refund terms are set out in the Billing and Refund Policy.

7. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to the Service or other users' accounts
• Interfere with or disrupt the Service or its infrastructure
• Upload malicious code, viruses, or harmful content
• Resell or redistribute the Service without written permission
• Enter intentionally false or misleading compliance data

8. Your Data

You retain ownership of all data you enter into the Service. You grant RefriComply a limited license to use, process, and store your data solely to provide and improve the Service. We will not access your data except as necessary to provide the Service, respond to support requests, or as required by law. You may export or delete your data at any time.

9. Compliance Disclaimer

RefriComply is a tool designed to assist with refrigerant tracking and compliance reporting. While we strive for accuracy, the Service does not constitute legal advice and does not guarantee EPA compliance. You are solely responsible for ensuring your business complies with all applicable federal, state, and local regulations. We recommend consulting with a qualified environmental compliance professional for specific regulatory guidance.

10. Limitation of Liability

To the maximum extent permitted by law, RefriComply shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Service. Our total liability for any claim related to the Service shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

11. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We may perform scheduled maintenance with advance notice. We are not liable for temporary unavailability due to maintenance, updates, or circumstances beyond our reasonable control.

12. Termination

Either party may terminate the agreement at any time. You may cancel your account by contacting support, as described in our Billing and Refund Policy. We may suspend or terminate your account if you violate these terms. Upon termination, you will have 30 days to export your data before it is permanently deleted.

13. Changes to Terms

We may update these Terms of Service from time to time. We will notify you of material changes via email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the updated terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Lebanon, without regard to its conflict-of-law rules. The competent courts of Beirut, Republic of Lebanon shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, except that either party may apply to any court of competent jurisdiction for injunctive or other urgent relief to protect its intellectual property or confidential information. Nothing in these Terms limits any mandatory consumer-protection or statutory right available to you under the law of the country or state in which you reside, and nothing in these Terms restricts your right to bring an individual claim in a small-claims court where such a right is available to you.

15. Contact Us

If you have any questions about these Terms of Service, please contact us at support@refricomply.com. Our full company details, registered address, and telephone number are listed on our contact page.