Billing and Refund Policy

This policy explains how RefriComply subscriptions are priced, delivered, renewed, cancelled, and refunded. It forms part of our Terms of Service. RefriComply is operated by Cutting Edge Development S.A.R.L., registered in the Republic of Lebanon.

1. Plans, Prices, and Currency

• Solo — $29 USD per month, or $278 USD per year on the annual plan
• Pro — $59 USD per month, or $566 USD per year on the annual plan
• Business — $99 USD per month, or $950 USD per year on the annual plan
• Enterprise — priced individually; contact sales@refricomply.com

Current pricing is always shown on our pricing page. All prices are shown and charged in United States dollars (USD). Annual plans are charged as a single payment once per year; where a per-month figure is shown for an annual plan it is the annual price divided by 12, rounded down, and is not itself a charged amount. If your card is issued in another currency, your bank may apply a currency-conversion or foreign-transaction fee that is outside our control. We give at least 30 days' notice by email before any price change takes effect.

2. Free Trial

Every plan includes a 14-day free trial. No credit card is required to start a trial, and no charge is made unless you choose to subscribe. If you do not subscribe, the trial simply ends and no payment is taken.

3. Service Delivery

Subscription access is provided electronically through app.refricomply.com. Following successful payment, the customer's subscription is activated automatically and a payment confirmation is sent to the registered email address. Access is available immediately upon activation. RefriComply is a software service delivered online; no physical goods are shipped and there are no shipping charges.

4. Automatic Renewal

• Subscriptions renew automatically at the end of each billing period until you cancel — monthly plans on the same day each month, annual plans on the same date each year
• Each renewal is charged to the payment method on file, at the plan price then in effect
• A payment confirmation is emailed to your registered address after every successful charge
• You can cancel at any time to stop the next renewal; see section 5

5. How to Cancel

To cancel, email support@refricomply.com from the email address registered on your account, or call us on +961 76 947 114. No reason is required, and you will not be asked to complete a retention call or any other step. We confirm every cancellation by email within one business day.

Cancellation stops the next renewal. You keep full access until the end of the billing period you have already paid for, and you are not charged again. There are no cancellation fees, no minimum term, and no long-term contract. Cancelling is separate from requesting a refund — see section 6.

6. Refund Policy

If you are not satisfied with RefriComply for any reason, you may request a full refund within 14 days of your purchase date. Email support@refricomply.com from your registered email address and tell us which account the request relates to. No justification is required.

• This policy applies to all subscription plans (Solo, Pro, and Business)
• The refund is credited to the original payment method used for the purchase; we cannot refund to a different card or account
• Requesting a refund also cancels the subscription, unless you ask us to keep it active

7. Refund Timing

Approved refunds are submitted to Amazon Payment Services within 5–10 business days of approval. Once submitted, the time for the funds to appear on your statement is determined by Amazon Payment Services and your card issuer or bank, and may take a further 10 to 45 days. We confirm by email as soon as a refund has been submitted, and we will help you trace it with your bank if it has not arrived within that window.

8. Failed Payments

If a renewal payment is declined, we notify you by email and retry the charge before taking any further action. If payment has not completed after that, the subscription is suspended rather than deleted: your compliance data is retained and access is restored as soon as a successful payment is made. Data retention after termination is governed by our Terms of Service.

9. Payment Methods and Card Security

Payment processing is provided through Amazon Payment Services. We accept Visa and Mastercard credit and debit cards in USD. Payment card information is not stored by us. Card details are submitted directly to Amazon Payment Services over a secure connection (TLS 1.3 or higher), and RefriComply never has access to your full card number. How we handle the limited billing data we do receive is described in our Privacy Policy.

10. Questions

Email support@refricomply.com with any billing question. Our full company details, registered address, and telephone number are on our contact page.